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Shipping & Returns

​Shipping / Courier

  • We courier parcels to anywhere in South Africa where The Courier Guy delivers to or where there are PUDO lockers available. 

  • We make use of the services of both The Courier Guy directly and PUDO services through The Courier Guy

  • We charge a flat rate of R110 for courier to your PUDO locker of choice or preferred delivery address

  • Orders will be processed 1-2 days after payment has been received for your order

  • Courier takes 2-5 working days from date of shipping to delivery, depending on where you are based.

  • We do not take out insurance for your parcels so once the parcels have left our depot we are no longer responsible for what happens to them, Generally the courier companies we use are very reliable and also solve any problems on their side

  • I will definitely attempt to assist you from my side if you have problems with the delivery of your parcel but my assistance is limited due to limited liability

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  • If you have ordered items with me on preorder through What's App and have already paid courier then you do not need to pay courier again

  • At checkout you can select "Add to bag" as your shipping option and I will add your items and only ship them once you are ready

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Returns / Exchanges

  • We unfortunately do not accept any returns of items purchased on our website so please be certain of the items you have purchased

  • We only accept exchanges if the customer pays for courier of the items back to us in its original clean, unused condition, with the packaging included, and pays us an additional courier fee to send the exchanged items back to them. JannaNanna will not be liable for any courier fees relevant to the exchange of items purchased.

  • Returns must be declared and arrange within 5 working days from date of the parcel received

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